Frequently Asked Questions
Everything you need to know about our contemporary glassware and home collections.
How should I care for my handmade LSA International glassware?
To preserve the clarity and quality of our hand-blown glass, we recommend hand washing with warm, soapy water and drying with a soft, lint-free cloth. Avoid using abrasive cleaners or placing handmade items in the dishwasher unless specified.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
What is your return policy for home accessories?
We offer a 28-day return period for all unused items in their original packaging. Please ensure the products are securely packed to prevent breakage during transit, as we cannot refund damaged returns.
Why are there small bubbles in my glass products?
Small bubbles or 'seeds' are a characteristic feature of authentic mouth-blown glass. These unique variations are a result of the artisanal crafting process and are not considered defects.
Is your packaging eco-friendly?
We are committed to sustainability. Our packaging is primarily made from recycled or FSC-certified materials, and we use recyclable protective padding to ensure your glassware arrives safely while minimizing environmental impact.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your shipment's progress in real-time.